CallRoster answers your after-hours calls, knows who's on shift, and patches the right tech through by phone or text — with a live roster your crew can trade shifts on themselves.
No call centre. No offshore agents reading from a script. Just your crew, covered.
Understands the job — emergency or next-day — and gets the details a customer would normally repeat three times to a call centre.
CallRoster already knows who's lead and who's helper this week. No static forwarding number, no guessing who to call.
Your on-call tech gets the call and a text with the job details. No answer? It escalates to the backup automatically.
Every call, every transcript, every handoff — logged, searchable, and ready if you ever need to prove what was said.
Most tools answer the phone. CallRoster runs the whole after-hours operation.
Set who's lead and helper each week from a simple dashboard. The roster is what routes every call — not a static forwarding number someone forgets to update.
"Bill, can you take my Thursday?" Bill accepts with a reply — and CallRoster updates the live roster and call routing automatically, no dashboard login required.
The AI tells a burst pipe from a routine service request, and routes each one accordingly — emergency dispatch now, next-day booking otherwise.
Every call is transcribed and saved — who called, what was said, who was notified, who responded. Real protection when a job goes to dispute.
No field service platform? No problem — job details land by text and email. Already running one? Connect it directly and skip the re-typing.
See response times, call volume, and coverage by tech — export it as a CSV or PDF for owners, insurers, or a client who wants proof of your after-hours coverage.
CallRoster isn't trying to replace your field service platform — it's the after-hours specialist that plugs into it.
Monthly or annual, CAD. Cancel anytime. No setup fees, no contracts.
Dial the demo line, describe a job like a customer would, and watch CallRoster answer, check the roster, and log the work order — live, on this page.