CallRoster answers your after-hours calls, knows who's on shift, and patches the right tech through by phone or text, with a live roster your crew can trade shifts on themselves.
CallerI have a furnace that's not working.
CallRosterSorry to hear that. Is this an emergency? Do you need heat right away, or can it wait until morning?
CallerThis is an emergency. I need to call you ASAP.
CallRosterUnderstood. Let me collect some information so the technician has everything they need when they arrive. What's your name?
CallerMy name is Bob Smith.
CallRosterGreat. Is there a company or site name I should put on this?
CallerYeah, it's 100 Wilson Street, Toronto, Ontario.
CallRosterGot it. Now tell me a bit more about what's happening with the furnace. What exactly isn't working?
CallerNothing's working. It's completely off.
CallRosterSo just to confirm, your furnace won't turn on at all, and there's no power or response. Is that right?
CallerCorrect.
CallRosterIn a live setup, I'd be connecting you to your on-call HVAC technician right now, and they'd already have everything I just collected. Let me log this as an emergency.
CallRosterAll set, Bob. Your emergency request has been logged, and the work order is on its way to you.
No call centre. No offshore agents reading from a script. Just your crew, covered.
Understands the job, emergency or next-day, and gets the details a customer would normally repeat three times to a call centre.
CallRoster already knows who's lead and who's helper this week. No static forwarding number, no guessing who to call.
Your on-call tech gets the call and a text with the job details. No answer? It escalates to the backup automatically.
Every call, every transcript, every handoff, logged, searchable, and ready if you ever need to prove what was said.
Most tools answer the phone. CallRoster runs the whole after-hours operation.
Set who's lead and helper each week from a simple dashboard. The roster is what routes every call, not a static forwarding number someone forgets to update.
"Bill, can you take my Thursday?" Bill accepts with a reply, and CallRoster updates the live roster and call routing automatically, no dashboard login required.
The AI tells a burst pipe from a routine service request, and routes each one accordingly, emergency dispatch now, next-day booking otherwise.
Every call is transcribed and saved, who called, what was said, who was notified, who responded. Real protection when a job goes to dispute.
No field service platform? No problem, job details land by text and email. Already running one? Connect it directly and skip the re-typing.
See response times, call volume, and coverage by tech, export it as a CSV or PDF for owners, insurers, or a client who wants proof of your after-hours coverage.
Every call lands as a job, request or lead in the system your team already uses, against the right customer and site, with the transcript attached.
Monthly or annual, CAD. Cancel anytime. No setup fees, no contracts.
Dial the demo line and describe a job like a customer would. Give the AI your email at the end and the work order and transcript land in your inbox.
Scan with your phone's camera to dial, or call the number below.
At the end of the call the AI asks for your email, then sends you the work order and transcript.